The customer who is a consumer may withdraw from the purchase contract without giving reasons and without additional costs in this regard, except for the direct cost of return / return of the products to the Seller,  subject to the following paragraph. 

However, the right of withdrawal does not apply to the delivery of products which were made according to the customer's specification e.g. according to individual options, choice of colors, etc. (custom and / or tailor made products).

Since Privatina sells, as a rule, only custom and tailor made products, the right of withdrawal will be excluded. For this reason please consider twice before you make a purchase.  

Only in case of Privatina Ready-to-ship products and / or marked as such, you will be entitled to withdraw from the contract. Ready-to-Ship products are single items, ready to delivery immediately. In case of Ready-to-ship products there is no possibility to customize the product, nor to choose the size. By buying it, you take it as it is.

For more details please see our Terms and Conditions,  or contact us via e-mail.



If you are not satisfied with the quality of our products or the product was delivered not as you ordered, you are entitled to file a complaint. 

For more details please see our Terms and Conditions - VI. Complaints